Talabaan Zamboanga City, Philippines support@iymantravel.com
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Frequently Asked Questions

Find answers to common questions about IYMAN Travel & Tours

General Booking

Yes. You may book flights and hotels through our partner links (Agoda, Kiwi, Amadeus). All bookings are processed via secure OTA platforms to ensure your safety and get the best deals available.

After completing your booking through our partner platforms, you'll receive your confirmation and e-ticket directly to your email address. Make sure to check your spam folder if you don't see it within a few minutes.

Cancellation and modification policies depend on the airline or hotel's terms. Since bookings are processed through our partner platforms, you'll need to follow their specific cancellation and modification procedures. We recommend checking the terms before booking.

Becoming an Agent

You may register as an agent on our website. Once approved, you'll receive access to our agent booking system where you can add markups and earn commissions on every successful booking you facilitate for your clients.

You need to register on our website, provide valid identification, business information (if applicable), and complete the verification process. Our admin team will review your application and approve qualified candidates.

Commission rates vary depending on the service type and your agent level. You can set your own markups on top of base prices, allowing you to control your earning potential while staying competitive in the market.

Payments

Clients pay directly to the provider when using booking links. Agents can use their IYMAN wallet which supports GCash, Wise, and bank transfer for convenient transactions.

We accept various payment methods including GCash, bank transfers, Wise, and major credit cards through our secure partner payment gateways. All transactions are encrypted and secure.

Yes. All payments are processed through secure, PCI-compliant payment gateways. We never store your payment information on our servers, ensuring maximum security for your transactions.

Technical Support

You can reach us via email at shariffnasrin@gmail.com or call/WhatsApp us at +962785478260. We typically respond within 24 hours during business days.

Our customer support is available Monday through Sunday, 9:00 AM to 6:00 PM (Philippine Time). For urgent matters outside business hours, you can still send us a message and we'll respond as soon as possible.

Still have questions?

Can't find the answer you're looking for? Don't hesitate to contact our friendly support team.

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