Privacy Policy

Last updated: September 16, 2025

For Clients (Travelers)

Information We Collect

When you use our travel booking services, we collect the following types of information:

• Personal Information: Full name, email address, phone number, date of birth, passport information, and emergency contact details
• Travel Preferences: Destination preferences, accommodation requirements, dietary restrictions, accessibility needs, and travel dates
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Messages, calls, and interactions with our customer service team
• Technical Data: IP address, browser type, device information, location data, and website usage patterns

How We Use Your Information

We use your personal information for the following purposes:

• Processing travel bookings, reservations, and ticket purchases
• Providing customer support and assistance throughout your travel experience
• Sending booking confirmations, travel updates, and important notifications
• Personalizing travel recommendations and offers based on your preferences
• Complying with legal requirements and government regulations
• Preventing fraud and ensuring the security of our platform
• Improving our services through analysis and feedback

Data Sharing and Disclosure

We may share your information with the following parties:

• Travel Partners: Airlines, hotels, car rental companies, and other service providers to complete your bookings
• Payment Processors: Secure third-party payment services to process transactions
• Government Authorities: When required by law or for regulatory compliance
• Emergency Contacts: In case of travel emergencies or safety concerns
• Service Providers: Trusted third parties who assist in operating our platform and providing services

We do not sell your personal information to third parties for marketing purposes.

Data Security Measures

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure data storage, regular security audits, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights as a Client

You have the following rights regarding your personal information:

• Access and review your personal information we hold
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing where applicable
• Request a copy of your personal data in a portable format

For Agents (B2B Partners)

Information We Collect

When you partner with us as a business agent, we collect:

• Business Information: Company name, business registration details, tax identification numbers, and business licenses
• Contact Information: Business address, phone numbers, email addresses, and authorized representative details
• Financial Information: Bank account details, payment terms, commission structures, and transaction history
• Performance Data: Booking volumes, customer satisfaction ratings, and sales performance metrics
• Compliance Documents: Certifications, accreditations, and regulatory compliance records

How We Use Partner Information

We use your business information to:

• Manage our partnership agreements and business relationships
• Process commission payments and financial transactions
• Provide access to booking systems and partner portals
• Monitor performance and ensure quality standards
• Comply with regulatory requirements and industry standards
• Communicate important business updates and opportunities
• Conduct due diligence and prevent fraudulent activities

Data Sharing and Disclosure for Partners

Partner information may be shared with:

• Regulatory Bodies: Department of Tourism, SEC, BIR, and other government agencies as required
• Financial Institutions: Banks and payment processors for transaction processing
• Travel Suppliers: Airlines, hotels, and other partners for booking validation and commission tracking
• Accreditation Bodies: IATA, industry associations, and certification organizations
• Legal Advisors: When necessary for contract disputes or legal compliance

Data Security for Business Partners

We maintain strict security protocols for partner data, including encrypted communications, secure API access, regular security assessments, and role-based access controls. All partner agreements include confidentiality and data protection clauses.

Partner Rights

As our business partner, you have the right to:

• Access and review business information we maintain
• Request updates to business details and contact information
• Receive transparent reporting on commissions and transactions
• Request termination of data processing upon contract termination
• Be notified of any data breaches affecting your information

Common Provisions

Cookies & Analytics

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze website traffic, remember your preferences, and provide personalized content. We use Google Analytics and other third-party analytics services to understand how our website is used. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client data is typically retained for 7 years after the last transaction, while partner data is retained for the duration of the business relationship plus 10 years for regulatory compliance.

International Data Transfers

Some of our service providers may be located outside the Philippines. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. For material changes, we may provide additional notice through email or other communications.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.