Help Center
Get the help you need to make the most of IYMAN Travel & Tours
For Clients
Booking via Partner Links
1
Choose your preferred flight or hotel from our search results
2
Click on the booking link (e.g. Agoda, Kiwi) to proceed
3
Complete payment on the partner's secure page
4
You'll receive your confirmation and e-ticket by email
Quick Tips for Clients:
- Always check your email (including spam folder) for confirmations
- Compare prices across different dates for better deals
- Read cancellation policies before booking
- Keep your booking reference numbers safe
For Agents
Registering as an Agent
1
Go to the Agent Registration page on our website
2
Submit all required details and documentation
3
Wait for approval from IYMAN admin team
4
Once approved, you can start booking with commissions
Agent Benefits:
- Earn commissions on every booking
- Set your own markup rates
- Access to agent-only deals
- Dedicated agent support
Support
Contact Us Anytime
Email Support
Response within 24 hoursWhatsApp/Viber
Available during business hoursBusiness Hours
Monday - Sunday
9:00 AM - 6:00 PM
Philippine Time (GMT+8)Common Issues & Solutions
Booking Problems
- Issue: Didn't receive confirmation email
- Solution: Check spam folder, contact partner directly with booking reference
- Issue: Payment failed
- Solution: Try different payment method, clear browser cache, contact your bank
Agent Issues
- Issue: Agent application pending
- Solution: Wait 3-5 business days, ensure all documents are complete
- Issue: Commission not reflecting
- Solution: Contact admin with booking details, allow 24-48 hours processing